Terms of service
Welcome to The Kouture. By placing an order with us, you agree to the following terms and conditions. We encourage you to read them carefully to ensure a seamless shopping experience.
Product Representation & Colour Accuracy
We strive to present our products as accurately as possible through detailed photography and descriptions. However, slight variations in colour, texture, or appearance may occur due to:
- Studio lighting and photography
- Screen resolution and display settings
- Natural characteristics of fabrics and dyes
Such variations are considered normal and are not treated as product defects. If you have any concerns regarding colour or fabric before placing your order, our team will be happy to assist you.
Fabric & Product Disclaimer
Most of our offerings are premium suit fabrics / dress materials, and the final stitched appearance may vary depending on tailoring and styling.
Minor variations in weaving, embroidery placement, or dye may occur due to the handcrafted nature of certain fabrics. These characteristics reflect the authenticity of the textile and are not defects.
Washing & Care Instructions
To maintain the beauty and longevity of the fabric Dry clean is recommended.
Order Confirmation
Once an order is placed, our team may contact you (if required) to confirm order details, fabric specifications, or delivery information to ensure accuracy and avoid any confusion.
Orders are processed only after confirmation and successful payment.
Shipping & Delivery
We offer worldwide shipping.
Delivery timelines may vary depending on:
- Customer location
- Courier service availability
- Customs clearance (for international orders)
While we strive to deliver within the estimated timeframe, unforeseen logistical delays may occasionally occur.
Returns / Exchanges / Refunds
Due to the nature of fabric products, we do not accept returns, exchanges, or refunds, except under the following circumstances:
- The fabric received is damaged or torn.
- You receive an incorrect product.
- The order is not delivered due to a shipping error from our end.
In such cases, customers must notify us within 48 hours of delivery with clear images of the issue.
Once verified by our team, we will arrange a suitable resolution.
Order Cancellation
Orders may be cancelled only before they are processed or dispatched. Once shipped, cancellations will not be possible.
Customer Assistance
Our team is committed to providing a smooth and personalized shopping experience. We are happy to assist you with:
- Fabric details
- Order tracking
- Styling or selection guidance
- Any order-related queries
Contact Us
For assistance or inquiries, please reach out to us:
📞 +91 9217441129
Our team will be delighted to help you make your Kouture experience effortless and enjoyable.
✨ Happy Shopping with The Kouture
Where elegance meets timeless fabric artistry.